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Shipping & Returns

Shipping
All items on this site are shipped for Free, this offer applies to mainland UK only.  Even If you are not mainland UK and your parcel is under 3kg this will also be shipped for Free if you have a UK postcode.  Any Enquires are welcome.

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button or contact us direct on01543 378996 between 9.00am and 5.00pm. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Any item returned which is not faulty or wrongly shipped will be subject to a 20% handling fee, this will cover our shipping and packaging cost.